Customer Support AI Assistant
A chat assistant that answers visitor questions about MQH AI Services, guides the next step and passes leads to the owner.
Live on this websiteThe Customer Support AI Assistant is the chat assistant on this website. It helps visitors and customers with questions about MQH AI Services, such as services, timelines and support hours, using an approved set of business information, and it guides them to the right next step. It says clearly that it is an AI assistant, not a person. When a question is about a refund, a legal matter or a complaint, or when a project involves sensitive data (health, financial, children's, legal, HR or precise location), it hands over to the owner by email and does not give quotes, timelines or solutions for those. You can try it now with the chat button in the bottom-right corner of this page.
Key features
- Answers questions about services, timelines and support hours from an approved set of business information
- Says clearly that it is an AI assistant, not a person
- Captures a lead only when the visitor chooses to leave their details, ticks the consent box and sends a short form
- Sends the details and the chat to the owner's private system so the owner can reply by email; saved details are kept for up to 30 days
- Uses a third-party service provider to help produce its replies
- Hands over to the owner by email for refunds, legal matters, complaints and sensitive data
- Makes no commitments, offers no discounts, does not confirm that a specific system or platform will work and does not reveal internal information
- Limits how fast and how much it can be used each day, with a switch to turn it off
- Sets no cookies and uses no analytics or trackers
- Tested with 68 test questions, including attempts to trick it, before launch; results are reviewed regularly